Your order will be shipped once it has been fully assembled. For shipping within the Netherlands, you can choose between PostNL and DPD. Please note that DPD typically ships only on Tuesdays and Thursdays at 08:00 (Dutch time), provided the product is in stock. PostNL orders that are in stock are generally dispatched within 1–2 business days. For international orders, we use PostNL International or DPD.
Delivery within the Netherlands usually takes place the day after dispatch. Orders to Belgium are typically delivered within three to five business days. Please note: delivery may take longer during weekends.
If a product is out of stock or you ordered more than what is in stock, your order will generally be shipped within 8 business days. Please note: this depends on the manufacturer's lead time and may be shorter or longer.
We cannot guarantee package delivery times by carriers. For the most up-to-date status of your shipment, please check the track & trace link you will receive after dispatch.
Due to a high volume of packages within the DPD or PostNL networks, your shipment may experience a few days’ delay. We kindly ask you to wait five delivery days from the day of dispatch. For shipments to Belgium or Germany, we apply a waiting period of eight delivery days.
If your order has not been delivered after this period, please contact us by email and include the following information:
- • Your order number
- • The shipping address
- • A brief description of the issue