Shipping & returns
At DALIwarehouse.com, we ensure fast and reliable delivery. If you're not satisfied with your order, you can easily return it. This page provides all the information about our shipping and return procedures.
Shipping
We pack and ship your order quickly and with care. Below you’ll find answers to frequently asked questions about shipping methods, costs, tracking, and collection.
Your order will be shipped once it has been fully assembled. For shipping within the Netherlands, you can choose between PostNL and DPD. Please note that DPD typically ships only on Tuesdays and Thursdays at 08:00 (Dutch time), provided the product is in stock. PostNL orders that are in stock are generally dispatched within 1–2 business days. For orders to other countries, we use PostNL International or DPD.
If a product is out of stock or you ordered more than what’s available, your order is usually shipped within 8 business days. Note: this depends on the manufacturer's lead time and may be shorter or longer.
We cannot guarantee the delivery times of the parcel services. For the most up‑to‑date status of your shipment, please check the track & trace link you’ll receive once your order has been shipped.
When you place an order shipped with PostNL or DPD, shipping costs are calculated. These costs are displayed at checkout. These amounts exclude any import fees, customs duties or VAT charges that may apply for deliveries outside the EU. As the purchaser, you are responsible for these costs.
Once your order is registered with the carrier, you will receive a track & trace link via your provided email address. With this link, you can follow your shipment. If your package has been shipped but you haven't received a track & trace, please contact our customer service.
If you have chosen to pick up your order, you will be notified by email when it's ready for collection. You can pick it up on working days between 08:30 and 16:30 at our Hazerswoude‑Dorp location. Note: pickup is only possible for orders from within the Netherlands. Please bring your pickup notification with you.
Returns
Is a product not what you expected or did it arrive damaged? No problem — here you’ll find how to return items, what the conditions are, and how refunds are handled.If your purchase is not entirely to your satisfaction, you can send it back within 14 days. This 14-day period starts from the moment you receive the product. Legally, you are not required to provide a reason for returning, but we would appreciate it. You must register your return via your account or through customer service. Once the return registration is approved, you’ll receive a notification via email. You can then return the product. The product must be unused and in the original, undamaged, unmarked packaging. Return costs are your responsibility. If you return a package from abroad, you are also responsible for any import fees or customs duties that may be charged again.
Exceptions:
Some items cannot be returned:
- Software
- Special products made specifically for you.
- Described or programmed components.
If you receive an item that is defective, damaged, or incomplete, you can choose to return or exchange it free of charge. You can do this via a return request.
If return shipments are underpaid, we will charge you the remaining amount.
If your return is not registered, it will NOT be processed.
If you return the complete order, you will receive a full refund including shipping costs. If you return only part of your order, you will receive a refund for those items only, without shipping costs.
Once we receive your return, we will process it as soon as possible. The amount will be refunded upon completion of the return inspection. This will be done within the statutory 14 days after receipt. In most cases, this is processed within one week.
