Your order will be shipped as soon as it has been fully assembled by us. For shipments within the Netherlands, you can choose between PostNL and DPD. Please note that DPD shipments are generally dispatched only on Tuesdays and Thursdays at 08:00 in the morning (Dutch time), provided the product is in stock. PostNL orders that are in stock are usually dispatched within 1 to 2 working days. For orders to other countries, we use PostNL International or DPD.

Delivery within the Netherlands usually takes place the day after shipment. Orders to Belgium are generally delivered within three to five working days. Please note: delivery times may be longer over weekends.

If a product is not in stock or if you ordered more than we have in stock, your order is usually shipped within 8 working days. Please note: this depends on the manufacturer’s lead time and may therefore be shorter or longer.

We cannot guarantee the delivery times of the parcel services. For the most up-to-date status of your shipment, we recommend checking the track & trace link you receive once your order has been shipped.

Due to the high volume of parcels within the DPD or PostNL networks, your shipment may experience a delay of several days. We kindly ask you to wait five delivery days after dispatch. For shipments to Belgium or Germany, we apply a waiting period of eight delivery days.

For all shipments: if the track & trace information has not received a new scan for more than 10 days, you may contact us so that we can start an investigation. Please note: an investigation can only be initiated within 30 days from the last scan. After these 30 days, this is no longer possible and we will unfortunately not be able to assist you further.

For international shipments, please also note that parcels can remain at a customs office for up to two weeks without receiving a new scan.

If your order has still not been delivered after the above periods, please contact us by e-mail and include the following details:

• • Your order number
• • The shipping address
• • A brief description of the issue

In order to make the price as affordable as possible for you, it is not possible to buy on account.

Yes, you can request a quotation. To do so, you first need to create an account on our webshop.

Please send your quotation request to the email address listed below. Make sure to clearly include the article number/type and the quantity for each product. Only requests containing this information can be processed.

Important: We do not review specifications, drawings, or project documents and we do not open attachments (such as PDF, Word, or Excel files). Please send your request as plain text in the email, listing only the required components and quantities.

Within 1–2 working days, you will receive a quotation by email. After your approval, you can easily complete the order and payment through your webshop account.

For quantities below 100 pieces of the same item, the prices and possible discounts are the same as those displayed in the webshop.

The quotation is valid for 30 days from the date of issue.

Is your purchase not quite to your liking? Then you can return it within 14 days. These 14 days start from the moment you have received the product. It is not legally required to provide a reason for the return, but we would appreciate this. You must register your return via your account or via our customer service. If the return notification has been approved, you will receive a message via your specified email address. After this you can return the product to us. The product can only be returned unused and in the original undamaged, unwritten packaging. For returning the order, the return costs are for your own account.

Exceptions:

Some items cannot be returned:

• • Software
• • Specials, products made especially for you.
• • Described or programmed components./li>

Once you have placed an order, it will be processed automatically. It is therefore not possible to change or cancel the order via the webshop. If you still want to cancel your order and it has not yet been shipped, please contact customer service.

Once your order has been paid, you will automatically receive the invoice at the email address you provided.

Please note: After placing your order, we cannot make any changes to the invoice. Therefore, make sure all company details and your VAT number are entered correctly before completing the order.

European companies outside the Netherlands that wish to purchase without VAT must provide a valid EU VAT number during the checkout process. This cannot be changed afterwards, and no VAT refund can be issued later.

If no VAT number is provided when placing the order, the purchase is considered a consumer purchase (including VAT). In that case, no VAT refund is possible, even at a later time.

You can easily track the status of your return yourself via your account. You can see the status of your return under the orders button..

After your return arrives at our warehouse, we aim to process your return within 48 hours.

The purchase amount will be refunded once the return check has been completed. This happens in any case within the statutory 14 days after receipt. In most cases this is processed within a week.

If you have received an item that is defective, damaged or incomplete, you can choose to return or replace the item free of charge. You can also do this via a return request.

Since we work with a payment system from MultiSafePay and it is only possible to pay in advance with us, we cannot process purchase orders by email.

Transparency is highly valued with us. We strive to create a fair and open market where everyone is treated equally, regardless of their status as a company or individual. For this reason, we do not offer special discounts for companies.

In our view, every customer, whether a large company or an individual consumer, is entitled to the same discounts. This means that the discount that an individual receives is equal to the discount that a company receives. We do not differentiate between our customers; everyone benefits from the same advantages.

The discount to which you are entitled is clearly stated on our website. You do not need to be logged in to see this information. We believe that this openness contributes to a fair and transparent market. So you always know what you are getting into and will not be surprised. Our prices are visible to everyone and the same for everyone.